Trailer Warranty
Alltrades Trailers are designed and engineered for Australian conditions!
Understand what your warranty covers, the conditions that apply and any exclusions you should know about. If something goes wrong and you believe it may be covered, simply get in touch with our team. We’ll review the details, assess your claim and guide you through the next steps.
Put Your Claim In
Submit claim form with your proof of purchase, and a clear description of the problem.
Inspection & Assessment
We’ll review your information and arrange an inspection if required.
Outcomes
Whether it’s a repair, replacement part, or other remedy, we’ll confirm in writing.
Of course, our warranty is provided in addition to your rights under Australian Consumer Law. Eligibility, conditions, and exclusions apply.
making a Warranty Claim
To keep things simple and make sure all the details and photos stay together, warranty requests are handled by email. From there, every claim follows the same straightforward four-step process.
What to provide
- A copy of your proof of purchase or original invoice
- The trailer ID details shown on the compliance plate
- Clear photos showing the issue, along with photos of the complete trailer, fully loaded with equipment and empty.
- The date you first noticed the issue.
- A brief description of how the trailer has been used, loaded and stored.
- Any relevant maintenance or service records you have available must be recorded in the Risk Assessment Booklet provided with trailer purchase.
Inspections
- Bring your trailer to the Alltrades Trailers workshop for inspection (if that’s not practical, we may be able to assess the issue initially using clear photos).
- Our team will inspect the issue and document what we find.
- We’ll then determine whether the issue is covered as an eligible manufacturing defect or falls outside the warranty conditions.
Warranty Checklist
- Your trailer is still within the applicable warranty period
- You have the original proof of purchase
- The trailer ID details are clearly readable
- You have clear photos or video showing the issue
- The trailer has been used within its rated capacity
- You can provide details of the maintenance carried out.
- No repairs have been undertaken or replacement parts arranged without prior approval.
- The issue is not included in the warranty exclusions.
Please check with us before arranging repairs
Before organising any repairs, replacement parts or modifications, please contact us and wait for written approval. Work carried out by a third party without prior approval may affect our ability to assess your claim and whether the issue is covered under warranty.
our warranty coverage
Our warranty covers eligible new trailers and selected components. All claims are assessed individually, subject to inspection and the applicable warranty terms, conditions and exclusions.
12 Month Structural Warranty
12-month structural warranty on trailer subframe.
12 Month Component Warranty
All components used in trailer build are covered by a 12-month Component Supplier Warranty.
What our warranty covers
Coverage periods are different according to how the trailer is used and by component. The periods below run from the original date of purchase and are subject to the conditions and exclusions set out on this page.
| Component or Area | Private Use | Commercial or Hire Use |
|---|---|---|
| Structural components – chassis, drawbar, frame, body | 12 months | 6 months |
| Electrical – lights, wiring, plugs and connectors | 12 months | 6 months |
| Galvanised or painted finish | Not covered | Not covered |
| Running gear – springs and axles | 12 months | 6 months |
| Wear items – tyres, brake linings, light globes | Not covered | Not covered |
Our definition of hire or commercial use means any use for business, fleet, hire or rental purposes. Wear items are consumable parts that are used up through normal operation.
Conditions that apply to all warranty coverage
- The trailer must be used within its rated capacity and loaded correctly.
- Routine maintenance must be carried out as set out in section 5.
- Proof of purchase and the trailer ID details must be provided.
- Coverage applies to the original purchaser and is not transferable.
- All warranty work must be approved by Alltrades Trailers in writing before it is carried out.
What is Not Covered?
Our warranty covers eligible manufacturing defects. It does not cover general wear and tear, accidental damage, or issues resulting from how the trailer has been used, maintained or modified. This distinction is considered when assessing every warranty claim.
Manufacturing defect — covered
Eligible brand-new trailers include 12-month structural coverage, subject to correct use, loading, maintenance, inspection and the applicable exclusions. Trailers used commercially or for hire are covered for 6 months.
Damage, wear or misuse — not covered
Lights, wiring, plugs and connectors, hydraulic tipper components, doors, hinges, locks, latches, toolboxes, cages and accessories — covered for 12 months, subject to inspection. The galvanised or painted finish is not covered
Exclusions that apply to every warranty request
NORMAL WEAR AND TEAR
Things consumed through normal use – brake linings, tyres, bearings and globes.
MISUSE AND ABUSE
Use outside the trailer’s intended purpose, including off-road or competition use.
POOR MAINTENANCE
Failure to service bearings, check fasteners or maintain the trailer as advised. Your trailer service history must be recorded in the Risk Assessment Booklet and stamped by your Service Centre.
OVERLOADING
Loading the trailer incorrectly or exceeding the rated ATM, GTM or axle capacity are not covered.
ACCIDENT AND IMPACT
These include collisions, vandalism, fire, theft and flood.
UNAUTHORISED MODIFICATION
Welding, drilling, cutting or fitting parts and accessories that are not approved.
ENVIRONMENTAL CORROSION
Long coastal exposure, chemicals, fertiliser, salt water or industrial fallout material.
UNAUTHORISED REPAIRS
Always obtain written approval prior to any repair or replacement being carried out.
CONSEQUENTIAL LOSS
Loss of income, hire costs, towing, travel, downtime or damage to goods carried.
Warranty repairs will not be honoured unless the trailer is brought back to Alltrades Trailers’ Luscombe facility. Alltrades Trailers is not liable for associated costs for trailer towing for repairs.
Specific components not covered
- Tyres, tubes and rims.
- Brake pads, shoes, linings and bearings.
- Light globes and lens covers damaged by impact.
- Galvanised or painted finish, including rust and surface marking.
- Fasteners that loosen through normal use.
- Accessories not supplied or approved by Alltrade Trailers.
Other conditions that remove coverage
- The trailer identification plate is removed, altered, or unreadable.
- Proof of purchase cannot be provided.
- The trailer has been used for hire or rental without disclosure.
- The issue is reported outside the applicable warranty period.
- Repairs or parts were arranged before written approval.
- Required maintenance cannot be demonstrated.
Australian Consumer Law rights
Your warranty is in conjunction with your consumer rights.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If there is a major failure with your trailer, you may be entitled to a replacement or refund, as well as compensation for other reasonably foreseeable loss or damage.
If the trailer does not meet acceptable quality standards but the issue is not considered a major failure, you may be entitled to have it repaired or replaced.
These rights apply in addition to the benefits provided under our warranty and any other rights and remedies available to you under the Australian Consumer Law.
Frequently Asked Questions
The answers below are a summary. Where a question affects your claim, the full wording in the sections above applies.
From the original date of purchase shown on your invoice. Keep the invoice — it is needed for any claim.
No. Coverage applies to the original purchaser and does not transfer with the trailer if it is sold.
No – simply provide your proof of purchase and the trailer ID details.